Terms & booking

These terms apply to every booking made with Injecta Glam, whether you book online or in person. Please read them before you book. Our booking platform, HeyGoldie, also has its own client terms, available at heygoldie.com/client-terms, and these apply to bookings made through it as well.

1. About these terms

Injecta Glam is run by [OWNER FULL NAME], based in Crawley, West Sussex. When you book a treatment with us, you agree to these terms. Nothing in these terms affects your statutory rights as a consumer.

2. Booking and deposits

Bookings are made through our online booking page. We may ask for a deposit to secure your appointment, which will be taken at the time of booking. Deposits are non-refundable, except where you have a legal right to cancel (see section 3).

[LEGAL CHECK NEEDED: the deposit wording above must be reviewed by a solicitor before launch, because online bookings for services can carry a 14-day right to cancel that may override a non-refundable deposit.]

3. Cancellations and rescheduling

If you need to cancel or move your appointment, please tell us as early as possible, and at least [NOTICE PERIOD, e.g. 48 hours] before it. Late cancellations and missed appointments may mean losing your deposit, or being charged [AMOUNT].

If you booked online, you may have a legal right to cancel within 14 days of booking. If you ask us to start your treatment within that 14-day period, this right may end once the treatment has been carried out. We'll ask you to confirm this before your treatment begins.

4. Age requirement

You must be 18 or over to book injectable treatments, including anti wrinkle, filler and skin boosters. We may ask you to show photo ID before treatment. [CONFIRM current UK minimum-age rules for each treatment]

5. Medical screening and consent

Before treatment, we'll ask you about your medical history, medications, allergies, and any current or recent treatments. Please answer honestly and completely. Not telling us something important could affect your safety.

• You must tell us if you are pregnant, might be pregnant, or are breastfeeding. Some treatments are not suitable at these times.
• Some treatments need a patch test first. We'll tell you when this applies.
• We may decline or postpone treatment if it isn't safe, or if we need advice from your GP or prescriber first.

6. Results

Results vary from person to person. At your consultation, we'll talk through what's realistic for you. We can't guarantee a particular outcome, but we'll always do our best to get you the result you're looking for, safely.

7. Aftercare

Please follow the aftercare advice we give you for your treatment. If you notice anything unusual or are worried about a reaction, contact us straight away. In an emergency, call 999. For urgent medical advice outside our opening hours, call NHS 111.

8. Gift cards and loyalty rewards

Gift cards are valid for [VALIDITY PERIOD] from the date of purchase and can't be exchanged for cash. Our loyalty reward gives 10% off after five visits. Rewards can't be combined with other offers. We may change or end the loyalty scheme, and we'll give notice when we do.

9. Photos and reviews

We'll only take or use photos of you with your separate written consent. You can withdraw that consent at any time. If you leave us a review, we may share it on our website, and we'll only use it with your permission.

10. Our responsibility

We take care to provide treatments safely and professionally, and we'll explain the risks and benefits of each treatment before you agree to it. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, or for anything else that cannot legally be limited.

11. Complaints

If something isn't right, please contact us first at injectaglam1@outlook.com, so we have the chance to put it right. We'll do our best to respond quickly.

12. Changes to these terms

We may update these terms from time to time. The version on this page applies to any booking made after the date it was updated.

13. Governing law

These terms are governed by the law of England and Wales. Courts in England and Wales will have jurisdiction, but you may also bring a claim in the courts of the part of the UK where you live.